ResearchOps — our specialty
Scale research across your organization.
One great study changes a decision. An operating system for research changes how the whole company decides. ResearchOps is the people, processes, and tools that make research fast, compliant, and reusable — at enterprise scale.
3+ weeks
typical recruiting time per study without a participant panel — the silent killer of research velocity.
~70%
of enterprise research findings are never reused: they live in slide decks nobody can search.
11 templates
standardized study scenarios we built on one engagement — enabling 33 experiments with 3,360 users in a single year.
The framework
Six pillars of a research operation
Based on the industry-standard ResearchOps framework (as codified by Nielsen Norman Group) — each pillar framed by what it does for the business.
01
Participant Management
Recruiting pipelines, panels, screeners, incentives, and scheduling — the logistics that consume up to a third of every study.
Recruiting is the #1 bottleneck in research speed. A managed panel turns 3-week recruiting cycles into 3-day ones.
02
Governance, Consent & Legal
Consent flows, data privacy compliance (GDPR/LGPD/CCPA), NDAs, and secure handling of participant data.
One privacy incident costs more than a decade of research budgets. Governance makes research safe to scale across the enterprise.
03
Tools & Infrastructure
Selection, procurement, and configuration of the research stack — UserZoom, Dovetail, Miro, analytics — integrated with your existing workflow.
The right stack cuts per-study cost and turnaround. Standardized templates enabled 33 experiments with 3,360 users in one year on a single engagement.
04
Knowledge Management
Research repositories and atomic research systems that make every insight searchable, citable, and reusable across teams.
Stop paying to re-learn what you already know. Institutional memory means every new study builds on the last instead of starting from zero.
05
Competency & Enablement
Playbooks, templates, and training that let PMs and designers run sound lightweight research — with quality guardrails.
Democratization done right multiplies research capacity without multiplying headcount — or the risk of bad DIY studies driving bad decisions.
06
Advocacy & Socialization
Insight communication systems — readouts, digests, dashboards — that put evidence in front of decision-makers at the right moment.
Research only pays off when it changes decisions. Socialization is the difference between a repository and shelf-ware.
How to engage
Three ways to build your research operation
ResearchOps Audit
A maturity assessment of your current research practice across all six pillars, with a prioritized roadmap to scale.
2–3 weeks
Repository & Ops Setup
Hands-on implementation: repository architecture, templates, participant panel, governance, and team training.
4–8 weeks
Ops-as-a-Service Retainer
Ongoing fractional ResearchOps leadership — running the operation while your team focuses on insights.
Monthly retainer
Turn research into a company capability.
Start with a ResearchOps audit — two to three weeks to a clear maturity picture and a prioritized roadmap.